FAQs

FAQs

Can I have a different font?
We have some standard fonts which we know engrave well, but others are no problem.
Can I have a different paint colour?

Black is by far the most popular, but we can do any colour you like.

Can I have a different size?

As we make all our products ourselves we can usually alter them to suit you.

Do you ship abroad?

Yes we are happy to ship anywhere round the world. Melbourne, Australia is our furthest destination so far. 

How long will it be before I get my item?

When we receive your order we create a design representation & ask you to confirm you are happy for us to go ahead. At this stage we will advise our anticipated despatch date. This is normally 14 days from the day you confirm. However tell us the timeframe you are working to & we will try to achieve it. We know how important special days are.

I have an idea, can you make it for me?

Yes, we will work with you to make your idea into reality.

I would like to send this gift straight to the recipient, do you do this?

Yes are happy to send to third parties & can include a goodwill message if you would like.

Is there a limit to the number of letters I can have engraved?

Not really, though more letters will mean they are a smaller size. We will always show you what it will look like & offer our advice.

What parcel carriers do you use & how long do they take?

Our primary carriers are Royal Mail & UPS. Most of our products go Royal Mail 2nd Class (delivery aim 3 days) which we find to be a fast and effective service. Larger items go via UPS Standard service (2 Day service). We are happy to upgrade your parcel by arrangement with you. We have been known to deliver items in person!

What’s the difference between engraved & lasered?

Engraving involves cutting grooves into wood using different shaped chisels and cutting tools to create letters & shapes. Lasering is a process which burns the surface of the wood to create letters & shapes.