Terms & Conditions

Westbury Gifts is a trading name of RAW & C Smith. 

Please ensure that you read the terms and conditions of sale carefully prior to purchasing any item. Any purchase made or registration of personal details is deemed acceptance of these terms.


All prices are quoted in UK Sterling and are inclusive of VAT. We will not be liable for any export or import duties, taxes etc. arising as a result of the goods being sent to a destination outside of mainland UK. 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site. On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. If you do not immediately receive an order confirmation email, please check your junk folder.

On receipt of your order we will prepare & email you a design representation of your item/s, you will be asked if you are happy for us to go ahead. Once you have confirmed this, your item is non refundable & cannot be cancelled. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.


All products are subject to availability and we reserve the right to withdraw products at any time and/or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media. Made to order/fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products. Please note that due to the bespoke nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.


If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.


We will advise you when your order has been dispatched. 

Orders, under normal circumstances and circumstances within our control, should arrive within 3-5 days for standard items and 14 – 21 days for made-to-order products and by a maximum of 28 days. You will be advised of any delay or if the item is not available. 


If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 7 working days of receipt by email admin@westburygifts.co.uk or 01280 704992 All non-bespoke items should be returned within 20 days of receipt in a resalable condition. Personalised/made to order items may only be returned if they are found to be faulty. Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Return items to Westbury Gifts, Fulwell Hill, Fulwell Road, Westbury, Brackley, Bucks, NN135JQ unless otherwise advised. 


In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 7 working days of receipt, by email admin@westburygifts.co.uk or phone, 01280 704992. All items should be returned within 20 days of receipt. The option to receive a replacement or a full refund, including the cost of return postage, will be given. Please see above for information on how to return goods.


We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.


This website and its content are copyright of RAW & C Smith. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: (i) you may print or download to a local hard disk extracts for your personal and non-commercial use only; (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


If you have any further queries, please contact us at admin@westbuygifts.co.uk  Alternatively, call us on 01280 704992. All calls will be charged at standard rate. We will endeavour to respond to all complaints within 2 working days.